LemonadeLXP Enhances Digital Transformation Tool, Helps FI Call Centers Reduce Handling Times

Atlanta GA, June 1st 2020

LemonadeLXP, the all-in-one learning experience platform for financial institutions, has enhanced  its  digital adoption platform, Digital Academy. Digital Academy is a customer support and digital adoption platform that allows financial institutions (FIs) to quickly author a branded, fully-responsive, WCAG AA-compliant online hub featuring technology walkthroughs.

 

The new features included are: 

  • Easy content sharing between call center reps and customers to decrease miscommunication and confusion
  • Ability to host video content to educate customers on digital products
  • Inclusion of simulators that allows for risk-free exploration of digital products
  • Greater brand customization encouraging customer loyalty 
  • Ability to link to additional content and resources during demos
  • Rotating carousel display to highlight featured demos 

 

“Financial institutions are experiencing a sudden influx of customers to their digital channels,” said John Findlay, CEO and founder of LemonadeLXP.  “That means call centers are getting overwhelmed with support requests. We designed Digital Academy to help FIs drive and support customer adoption of their fintech. These enhancements are  an opportunity for Digital Academy to really shine because it fully supports both customers and frontline staff as they migrate to digital.”  

 

To help financial institutions and their customers during the COVID-19 crisis, LemonadeLXP is currently offering Digital Academy free of charge.

 

About LemonadeLXP

LemonadeLXP, the learning experience platform for FIs, is the only platform that combines addictive microlearning for bank employees and a digital adoption platform for FI customers and frontline staff. 

Press Contact

Charlyne H. McWilliams 

For LemonadeLXP

301-933-5567

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About LemonadeLXP

LemonadeLXP is an award-winning learning experience and digital adoption platform.

The learning experience platform transforms corporate training into addictive game-based microlearning. Unlike gamification platforms that slap game tactics onto existing training content, LemonadeLXP morphs the entire learning experience into games, so employees learn through play. Using a unique combination of serious games, technology walkthroughs, role-play scenarios, and powerful analytics, LemonadeLXP offers a refreshing approach to corporate training that upskills remote and on-site employees faster.

The digital adoption platform helps staff and customers learn to use any new tech your company is rolling out. Digital Academy allows you to quickly author a branded, searchable, WCAG AA-compliant online hub with technology walkthroughs, app simulations, and videos — no developers needed.

For more information, contact hello@lemonadelxp.com.

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