LemonadeLXP, the all-in-one learning experience platform for financial institutions, has enhanced its digital adoption platform, Digital Academy. Digital Academy is a customer support and digital adoption platform that allows financial institutions (FIs) to quickly author a branded, fully-responsive, WCAG AA-compliant online hub featuring technology walkthroughs.
- Easy content sharing between call center reps and customers to decrease miscommunication and confusion
“Financial institutions are experiencing a sudden influx of customers to their digital channels,” said John Findlay, CEO and founder of LemonadeLXP. “That means call centers are getting overwhelmed with support requests. We designed Digital Academy to help FIs drive and support customer adoption of their fintech. These enhancements are an opportunity for Digital Academy to really shine because it fully supports both customers and frontline staff as they migrate to digital.”
To help financial institutions and their customers during the COVID-19 crisis, LemonadeLXP is currently offering Digital Academy free of charge.
LemonadeLXP, the learning experience platform for FIs, is the only platform that combines addictive microlearning for bank employees and a digital adoption platform for FI customers and frontline staff.
About LemonadeLXP
LemonadeLXP is your AI-powered cheat code for knowledge management and customer support. Our all-in-one platform accelerates staff training and delights your staff and customers with instant, accurate information—right when they need it. Empower your staff to excel in the flow of work with the precision and speed of AI.
For more information, contact hello@lemonadelxp.com.