LemonadeLXP, the all-in-one learning experience platform for financial institutions, has enhanced its digital adoption platform, Digital Academy. Digital Academy is a customer support and digital adoption platform that allows financial institutions (FIs) to quickly author a branded, fully-responsive, WCAG AA-compliant online hub featuring technology walkthroughs.
- Easy content sharing between call center reps and customers to decrease miscommunication and confusion
“Financial institutions are experiencing a sudden influx of customers to their digital channels,” said John Findlay, CEO and founder of LemonadeLXP. “That means call centers are getting overwhelmed with support requests. We designed Digital Academy to help FIs drive and support customer adoption of their fintech. These enhancements are an opportunity for Digital Academy to really shine because it fully supports both customers and frontline staff as they migrate to digital.”
To help financial institutions and their customers during the COVID-19 crisis, LemonadeLXP is currently offering Digital Academy free of charge.
LemonadeLXP, the learning experience platform for FIs, is the only platform that combines addictive microlearning for bank employees and a digital adoption platform for FI customers and frontline staff.
About LemonadeLXP
LemonadeLXP is the award-winning learning and enablement platform built for financial institutions. It combines an engaging learning experience with AI-powered content creation, automatic updates, and an on-demand AI Assistant that delivers real-time answers from your trusted knowledge base.
With LemonadeLXP, you can empower employees, grow customer relationships, and support your community—all from a single platform.