NOVEMBER 12, 2025 - LemonadeLXP today unveiled BankerCoach, an AI-powered voice conversation training tool that helps banks and credit unions transform their frontline employees from order takers into confident, advisory-focused staff.
BankerCoach uses realistic AI characters and natural voice interactions to simulate customer conversations, providing instant feedback, performance scoring, and unlimited practice, all in a safe, scalable environment. Training teams can easily customize scenarios for sales, service, and compliance, ensuring employees gain the confidence and skills to drive better customer/member outcomes.
“We know that turning frontline staff into advisors has long been a priority for many financial institutions. The challenge has always been providing effective training to give staff the knowledge and confidence they need to thrive.” said John Findlay, CEO of LemonadeLXP. “So, we thought, how could we help our customers create advisors without lengthy training that takes them off the frontline for extended periods. BankerCoach is the solution.”
- Improve communication and compliance adherence
- Scale coaching without extra staff
- Increase employee confidence and consistency
- Gain actionable, data-driven insights
About LemonadeLXP
LemonadeLXP is the award-winning learning and enablement platform built for financial institutions. It combines an engaging learning experience with AI-powered content creation, automatic updates, and an on-demand AI Assistant that delivers real-time answers from your trusted knowledge base.
With LemonadeLXP, you can empower employees, grow customer relationships, and support your community—all from a single platform.