Neural Payments Partners with LemonadeLXP to Improve its Customer Experience
Cincinnati, OH-September 21st, 2022-Neural Payments, a Fintech Pioneer in the P2P space, announced today its partnership with LemonadeLXP, which will enable the delivery of customized training and support modules to clients, end users, and partners of Neural Payments.
Using LemonadeLXP’s Digital Academy, Neural Payments has launched a branded searchable online support hub with walkthroughs of Neural Payments technology. The hub, which will be used to train and support clients and cardholders, is publicly available at, https://academy.neuralpayments.com.
“Refining the customer experience is a top priority as we continue to invest in the Neural Payments solution, and by partnering with LemonadeLXP, we are now able to focus on training and support for both clients and cardholders who use the NP P2P offering”, says Melissa Kopp, Executive Director of Client Experience at Neural Payments. “Through the Neural Payments Digital Academy that we have launched in partnership with LemonadeLXP, we can now deliver onboarding, training and help modules to new and existing clients of NP. We are also planning to launch a series of educational fraud modules aimed at helping banks and credit unions cascade best practices to their cardholders in an environment where cardholders are being deceived into taking actions that result in account takeover.”
“It’s exciting to see fintech providers starting to use LemonadeLXP and Digital Academy”, said John Findlay, CEO of LemonadeLXP. “We already have a healthy roster of FI customers, but now we’re seeing an influx of fintech clients who are eager to show their commitment to customer experience by offering better training and support to their clients and end users.”
About Neural Payments:
Neural Payments was created to assist Financial Institutions in adopting change at or ahead of market pace. Leveraging experience working with banks, credit unions and payment processors on a global scale, Neural Payments will make a difference connecting institutions to the latest technologies and trends.
Users of the Neural P2P Solution will now be able to send money anywhere, anytime via a seamless out-of-network experience. The Neural Payments functionality offers the ability to easily send funds both inside and outside of the Neural Payments ecosystem via existing integrations with Paypal, Venmo and Visa/MasterCard. Neural Payments has solved the out-of-network equation for consumers who want to send money outside of just the ecosystem. Consumers want to be able to send money seamlessly without the need to worry about the application that the receiver may be using. Neural Payments has given the end-user the ability to choose where they want their money to go….and with integration into the digital banking experience, consumers can access all of their money movement needs in one, trusted location.
For more information, please contact:
Melissa Kopp
Director of Client Experience
Neural Payments
C: 513-267-5068
About LemonadeLXP
LemonadeLXP is a digital growth platform for financial institutions and fintechs. We train and motivate front line staff to promote your tech, and we drive digital fluency amongst end users so they shift more transactions to digital.
For more information, please contact:
John Findlay
CEO
LemonadeLXP
C: 613-850-8460
Download PDF
Download PDFAbout LemonadeLXP
LemonadeLXP is a digital growth platform that helps FIs and fintechs quickly create effective training and support tools to grow their digital banking business and maximize the ROI on their technology investments.
For more information, contact hello@lemonadelxp.com.