Glia, the leading provider of Digital Customer Experience has partnered with LemonadeLXP, creators of Digital Academy, a digital adoption platform for the financial services industry. LemonadeLXP’s Digital Academy is the world’s fastest way to create a branded, searchable, hub with technology walkthroughs to support customers and staff in the flow of work.
The partnership empowers contact center representatives to search, and share, relevant interactive technology walkthroughs from within the Glia’s leading Digital Customer Service (DCS) platform. The technology walkthroughs will help agents and customers/members get on the same page quickly, shorten handling time, and improve both the employee and customers/member experience.
“Most of us have first-hand knowledge of both sides of the support experience; either as a customer, or in supporting parents, friends or colleagues with an issue. These experiences can be frustrating for the customer, and stressful for the agent”, says LemonadeLXP CEO, John Findlay. “This partnership is about improving both the employee and customer experience. Providing agents with a searchable repository of technology walkthroughs will help them provide better customer support, faster.”
“In today’s digital-first world, the employee experience is highly connected to the customer experience, making it a top business priority. LemonadeLXP and Digital Academy provide valuable resources for customers representatives to learn company offerings, hone their expertise and even improve upon soft skills. Combined with Glia’s seamless Digital Customer Service platform, LemonadeLXP can help representatives gain knowledge and skills that ultimately enhance the digital customer experience,” said Steve Kaish, SVP of Alliances for Glia.
Glia is reinventing how businesses support their customers in a digital world. Glia's Digital Customer Service (DCS) solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with over 300 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named both a Deloitte Technology Fast 500™ company and a Great Place to Work (with a 97% employee satisfaction rating) for a second year in a row, Glia continues to achieve broad industry recognition and customer service thought leadership including publishing the definitive book on DCS with Wiley. The company has raised over $150 million in funding from top investors. To learn more visit glia.com.
LemonadeLXP is a digital growth platform that helps FIs and fintechs foster customer confidence with digital banking, create digitally fluent staff, grow their digital banking business.
To drive digital growth, LemonadeLXP has both internal and customer facing tools; a digital adoption platform (Digital Academy) that supports staff and customers in the flow of work, and a learning experience platform that turns staff into digital experts.
For more information, visit www.lemonadelxp.com or contact us at hello@lemonadelxp.com.
About LemonadeLXP
LemonadeLXP is a digital growth platform that helps FIs and fintechs quickly create effective training and support tools to grow their digital banking business and maximize the ROI on their technology investments.
For more information, contact hello@lemonadelxp.com.